# Requests

### **1. I approved the request but don’t see the delivery**

* Ensure you are viewing the **Pending Deliveries** accordion inside the **Deliveries** tab.
* Try searching by **Site Name**, **Reference**, or **Delivery Code**.
* If your role does not have permission for Deliveries, you will not see it.\
  Contact your admin to add: **Manage Deliveries** permission.

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### **2. The system says quantities exceed available stock**

This warning comes directly from real-time inventory.

Options:

* Reduce the request quantity
* Issue partial stock
* Backorder remaining stock
* Send an immediate transfer from another yard if permissions allow

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### **3. I cannot see the Approve or Void buttons**

This means you only have request viewing rights.

You must be granted:

* **Approve Requests**

Your Admin can update permissions in Roles & Permissions.

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### **4. Request was approved by mistake – can it be undone?**

Once approved, the record becomes a Pending Delivery.

To reverse it:

* Open the Pending Delivery
* Void the delivery. This moves the request into Voided Deliveries and prevents dispatch.

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## **5. I approved a request but quantities are wrong**

No problem. Edit the Pending Delivery:

* Add or remove items
* Change quantities
* Change dates
* Add driver or documents

The request only becomes locked once it is delivered and signed for.