Approve requested returns, schedule collections, and process unexpected returns directly at the yard/warehouse without site input.
Purpose
Control returns from the inventory section: approve requested returns, plan collections, and receive scheduled or unexpected returns back into the yard/warehouse.
How to Access
Open the main menu → Select Inventory → Click Returns
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Note:
You must have the correct inventory permissions to see and use Returns.
Step-by-Step Workflow
Review Pending Returns
View Submitted Returns, Outbound Returns, and Completed Returns to decide what to action.
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Approve requested returns
Open a submitted return, confirm items/quantities
Add date/time and vehicle details
In Return Information, set Return Date
In Transport Details, enter Driver Name, Driver Phone No, and Vehicle Description.
Schedule collection
Click Schedule Collection in the footer (visible while status is Submitted).
Mark the vehicle arrival and start receiving
Reopen the return when the vehicle checks in (status on-route).
Capture the driver signature under Signature, then click Return Collected.
Receive returns (scheduled or unexpected)
Enter received quantities and condition.
Key Rules and Notes
Rule
What it Means
Stock updates on submission
Balances change immediately when you post the return
Over-returns managed separately
Extra quantities are handled in the Over-Returns table within the same return document
Condition drives handling
Good stock restocks; damaged can be quarantined or written off
Completed returns are locked
Make corrections with a new return
What Happens Next
Stock increases and/or stock is written off if damaged.
Audit log records user, time, items, quantities, and condition.