Deliveries

Common issues when issuing, viewing, or receiving deliveries, with quick solutions.

1. I received the alert: “You have items in your list that has exceeded its available quantity.” What should I do?

You have several options:

• Issue a partial delivery with the available stock

• Transfer stock from another yard

• Split the delivery across two yards

• Perform a cycle count to correct the physical balance (cycle counts must be reversed after reconciliation)

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2. Why did the system block my delivery and show warning messages?

When available stock is lower than the delivery quantity, the system will show alerts and lock the delivery.

You cannot send it until quantities are equal to or below the available stock level.

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3. A delivery was sent without needing a signature. Why?

If the user has the Immediate Function permission, deliveries are automatically allocated to the site without a receiving signature.

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4. I cannot see the Approve or Send buttons. What does that mean?

Your user role does not have the Manage Deliveries permission.

Ask your administrator to update your role.

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5. The site says a delivery is missing, but I can see it in the Deliveries tab. Where should I check?

Confirm whether the delivery is in:

• Pending Delivery, or

• Pending Site Signature (Standard workflow only)

Filters and status columns can also hide deliveries if not selected.